Genio - Notice history

All systems operational

100% - uptime

Login - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Event Uploading / Downloading - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Event Sharing / Send A Copy / Collections - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Tasks - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Single Sign On - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

API Services - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Genio Present - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025
Operational

Genio Courses - Operational

100% - uptime
Oct 2025 · 99.76%Nov · 100.0%Dec · 99.95%

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Oct 2025
Nov 2025
Dec 2025

Third Party: Voice Transcription - Operational

Third Party: PowerPoint to PDF Conversion - Operational

Third Party: Quiz Me - Operational

Third Party: Image Search - Operational

Third Party: URL Previews - Operational

Third Party: Direct to Consumer Billing & Subscriptions - Operational

Third Party: Scribble - Operational

Third Party: Live Captions - Operational

Notice history

Dec 2025

Genio - Note Taking Courses is down
  • Resolved
    Resolved

    Our third party for Genio Courses has resolved the incident and the service is now available again.

  • Investigating
    Investigating

    Our third party who provided our Genio Courses service is having issues at the moment according to our automated monitoring. We'll monitor and update as we knore more.

Nov 2025

Audio Capture in Genio Notes
  • Resolved
    Resolved

    This incident has been resolved.

    If you're still experiencing issues, please contact the support team: support@genio.co

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Please update to the latest version by refreshing the page while holding the SHIFT key.

  • Update
    Update

    We're still investigating this issue and implementing potential fixes to mitigate user impact.

    A small number of users continue to face issues recording audio and we're investigating as a priority and hope to implement a fix imminently.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We’re aware that some users are experiencing issues with audio not being captured correctly in Events. Our engineers are actively investigating, and we’ll share more updates as soon as we have them.

Issue with Live Captions
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are aware that some Genio Notes users are experiencing issues with live captions in languages other than English, and on the Firefox web browser. Our engineers are actively investigating the issue and will provide an update in due course.
Cloudflare incident affecting third party suppliers
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We’re seeing significant improvement in both scribble and URL previews, and these features should be working again for most Genio Notes users. However, we are still observing low levels of errors, and we’re continuing to monitor performance closely. The earlier issues were caused by a wider Cloudflare outage affecting some of our third-party providers.

    Live captions for non-English languages remain affected, and we are continuing to investigate this separately.

  • Monitoring
    Monitoring

    URL previews and scribble are recovering. Live captions in languages other than English are still being affected, which we are continuing to monitor.

  • Update
    Update

    We are continuing to monitor the situation. Updating the affected components.

  • Investigating
    Investigating

    Some Genio Notes users may be experiencing issues with scribble, live captions in languages other than English, and URL previews. This is a knock-on consequence of a wider outage with Cloudflare affecting many internet services including some of our third party suppliers. Our engineers are actively monitoring the issue and will provide you with an update by 17:00 UTC.

Transcription requests
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    From 17:22-21:12 [GMT], transcription requests were slow to process and return processed transcripts. This issue was caused by an incident with a third-party supplier, which has now been resolved. If you're still facing problems with transcription. Please reach out to the support team if you're still facing issues

Oct 2025

Genio - Note Taking Courses is down
  • Resolved
    Resolved

    Our third party for Genio Courses has resolved the incident and the service is now available again.

  • Investigating
    Investigating

    Our third party who provided our Genio Courses service is having issues at the moment according to our automated monitoring. We'll monitor and update as we knore more.

AI Outlines, Quiz Generation & Genio Present Feedback
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're aware that some users are currently experiencing intermittent issues with our AI functionality in Genio Present. In Genio Notes AI Outlines and Quiz generation are also impacted. Our Engineers are actively investigating the issue and will provide you with an update by 4PM BST.

AI Generation
  • Resolved
    Resolved

    This incident has now been resolved. If you're facing further issues, please reach out to our support team - support@genio.co

  • Monitoring
    Monitoring

    A fix has been implemented. Our monitoring of the incident is ongoing.

  • Investigating
    Investigating

    We're aware that some customers are facing issues generating outlines and quizzes of their events. We're investigating this as a high priority.

Oct 2025 to Dec 2025

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