Genio - Notice history

All systems operational

100% - uptime

Login - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Event Uploading / Downloading - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Event Sharing / Send A Copy / Collections - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Tasks - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Single Sign On - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

API Services - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Genio Present - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
Operational

Genio Courses - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.76%

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Aug 2025
Sep 2025
Oct 2025

Third Party: Voice Transcription - Operational

Third Party: PowerPoint to PDF Conversion - Operational

Third Party: Quiz Me - Operational

Third Party: Image Search - Operational

Third Party: URL Previews - Operational

Third Party: Direct to Consumer Billing & Subscriptions - Operational

Notice history

Oct 2025

Genio - Note Taking Courses is down
  • Resolved
    Resolved

    Our third party for Genio Courses has resolved the incident and the service is now available again.

  • Investigating
    Investigating

    Our third party who provided our Genio Courses service is having issues at the moment according to our automated monitoring. We'll monitor and update as we knore more.

AI Outlines, Quiz Generation & Genio Present Feedback
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're aware that some users are currently experiencing intermittent issues with our AI functionality in Genio Present. In Genio Notes AI Outlines and Quiz generation are also impacted. Our Engineers are actively investigating the issue and will provide you with an update by 4PM BST.

AI Generation
  • Resolved
    Resolved

    This incident has now been resolved. If you're facing further issues, please reach out to our support team - support@genio.co

  • Monitoring
    Monitoring

    A fix has been implemented. Our monitoring of the incident is ongoing.

  • Investigating
    Investigating

    We're aware that some customers are facing issues generating outlines and quizzes of their events. We're investigating this as a high priority.

Sep 2025

No notices reported this month

Aug 2025

Users attempting to sign-in with SSO may experience issues and can use the "Get a sign-in link" button as a workaround.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we're monitoring.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025 to Oct 2025

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