Genio - Genio database maintenance – Maintenance details

All systems operational

Genio database maintenance

Completed
Scheduled for December 17, 2025 at 8:00 AM – 8:31 AM

Affects

Genio Notes

Under maintenance from 8:00 AM to 8:31 AM

Login

Under maintenance from 8:00 AM to 8:31 AM

Event Uploading / Downloading

Under maintenance from 8:00 AM to 8:31 AM

Event Sharing / Send A Copy / Collections

Under maintenance from 8:00 AM to 8:31 AM

Tasks

Under maintenance from 8:00 AM to 8:31 AM

Single Sign On

Under maintenance from 8:00 AM to 8:31 AM

Updates
  • Completed
    December 17, 2025 at 8:31 AM
    Completed
    December 17, 2025 at 8:31 AM

    Maintenance has been completed successfully, and access to our applications has now been restored for all users.

  • Update
    December 17, 2025 at 8:24 AM
    Update
    December 17, 2025 at 8:24 AM

    Our maintenance has completed and we're re-introducing traffic to the applications.

  • In progress
    December 17, 2025 at 8:02 AM
    In progress
    December 17, 2025 at 8:02 AM
    Maintenance is now in progress.
  • Planned
    December 17, 2025 at 8:00 AM
    Planned
    December 17, 2025 at 8:00 AM

    Genio Notes & Present will be offline from 8AM to 9AM GMT while we carry out essential database maintenance.

    Customers already logged into Genio Notes will continue to be able to record events and create notes. These will sync with the cloud automatically once our change has completed. Transcription, Captions, Image Search, etc. will be unavailable during this change.

    Genio Present will be unavailable during the change.

    Customers not yet logged into Genio will be unable to do so during this time.

  • In progress
    December 17, 2025 at 7:44 AM
    In progress
    December 17, 2025 at 7:44 AM

    Our planned maintenance will begin shortly.