Issue with Live Captions

Resolved

Partial outage

Started 3 months agoLasted 5 days

Updates

Resolved
November 24, 2025 at 11:14 AM
Resolved
November 24, 2025 at 11:14 AM
This incident has been resolved.
Investigating
November 19, 2025 at 10:00 AM
Investigating
November 19, 2025 at 10:00 AM
We are aware that some Genio Notes users are experiencing issues with live captions in languages other than English, and on the Firefox web browser. Our engineers are actively investigating the issue and will provide an update in due course.

Genio - Issue with Live Captions – Incident details