Genio - Cloudflare incident affecting third party suppliers – Incident details

All systems operational

Cloudflare incident affecting third party suppliers

Resolved
Major outage
Started 25 days agoLasted about 22 hours

Affected

Third Parties

Operational from 12:00 PM to 12:15 PM, Partial outage from 12:15 PM to 9:54 AM

Third Party: Live Captions

Operational from 12:00 PM to 12:15 PM, Partial outage from 12:15 PM to 9:54 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We’re seeing significant improvement in both scribble and URL previews, and these features should be working again for most Genio Notes users. However, we are still observing low levels of errors, and we’re continuing to monitor performance closely. The earlier issues were caused by a wider Cloudflare outage affecting some of our third-party providers.

    Live captions for non-English languages remain affected, and we are continuing to investigate this separately.

  • Monitoring
    Monitoring

    URL previews and scribble are recovering. Live captions in languages other than English are still being affected, which we are continuing to monitor.

  • Update
    Update

    We are continuing to monitor the situation. Updating the affected components.

  • Investigating
    Investigating

    Some Genio Notes users may be experiencing issues with scribble, live captions in languages other than English, and URL previews. This is a knock-on consequence of a wider outage with Cloudflare affecting many internet services including some of our third party suppliers. Our engineers are actively monitoring the issue and will provide you with an update by 17:00 UTC.