Genio - Issue with Live Captions – Incident details
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Issue with Live Captions
Resolved
Partial outage
Started 8 months ago
November 19, 2025
Lasted 5 days
November 19, 2025
10:00 AM
November 24, 2025
11:14 AM
UTC
Updates
Resolved
November 24, 2025 at 11:14 AM
UTC
Resolved
November 24, 2025 at 11:14 AM
UTC
This incident has been resolved.
Investigating
November 19, 2025 at 10:00 AM
UTC
Investigating
November 19, 2025 at 10:00 AM
UTC
We are aware that some Genio Notes users are experiencing issues with live captions in languages other than English, and on the Firefox web browser. Our engineers are actively investigating the issue and will provide an update in due course.
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